Orders Policy

Returns Policy.

  • If a device is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund, provided the item is returned within a reasonable time with proof of purchase (email receipts are automatically sent after purchase).

  • We will not accept returns for lubricants unless they arrive damaged.

  • We will not accept a change of mind returns.

  • All devices come with a one-year warranty. Please contact Victoria if you believe your device has broken.

Returns Process.

  1. Email Victoria Cullen, sexual function specialist and founder of A Touchy Subject : victoria@atouchysubject.com

  2. Problems with devices can sometimes be solved with troubleshooting so please provide a description about what is not working.

  3. If a refund or exchange is appropriate then you will be asked to send the device back and you will be issued a refund including the cost of shipping (regular Oz Post). We will process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

Shipping Policy.

  • We can ship products within Australia and New Zealand. At this time we do not ship internationally.

  • Orders within Australia over $100 qualify for Free Shipping. A $10 shipping fee is applied for orders under $100.

  • Orders to New Zealand carry a $10 shipping fee.

  • Please expect 2-3 business days for your order to arrive via Oz Post. Orders to New Zealand may take longer.

Payment Information

  • We accept payments via Paypal, Visa, Mastercard, or American Express.

  • This website uses a globally renowned trusted payment processor called Stripe to process credit and debit cards. We have chosen this processor because Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

  • Read more here to understand how Stripe keeps your payment data safe.

  • Your credit card statement description will show either ‘A TOUCHY SUBJECT’ or ‘ATOUCHYSUB’ for short.

  • If you do not want to purchase products online, you can purchase in person after an appointment with Victoria Cullen where you will also receive a tailored sexual recovery plan. Please book by contacting Cancer Specialists in Richmond, Melbourne. This appointment lasts for one hour and costs $200 not including product purchases.