If a device is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund, provided the item is returned within a reasonable time with proof of purchase (email receipts are automatically sent after purchase).
We will not accept returns for lubricants unless they arrive damaged.
We will not accept a change of mind returns.
All devices come with a one-year warranty. Please contact Victoria if you believe your device has broken.
Email Victoria Cullen, sexual function specialist and founder of A Touchy Subject : firstname.lastname@example.org
Problems with devices can sometimes be solved with troubleshooting so please provide a description about what is not working.
If a refund or exchange is appropriate then you will be asked to send the device back and you will be issued a refund including the cost of shipping (regular Oz Post). We will process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
We can ship products within Australia and New Zealand. At this time we do not ship internationally.
We charge $16 shipping for the Vacurect vacuum erection device within Australia, and $22 to ship to New Zealand.
Vibrators include free shipping.
We charge $10 shipping for products under $100.
Please expect 2-3 business days for your order to arrive via Oz Post. Orders to New Zealand may take longer.
We accept payments via Paypal, Visa, Mastercard, or American Express.
This website uses a globally renowned trusted payment processor called Stripe to process credit and debit cards. We have chosen this processor because Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
Read more here to understand how Stripe keeps your payment data safe.
Your credit card statement description will show either ‘A TOUCHY SUBJECT’ or ‘ATOUCHYSUB’ for short.
If you do not want to purchase products online, you can purchase in person after an appointment with Victoria Cullen where you will also receive a tailored sexual recovery plan. Please book by contacting Cancer Specialists in Richmond, Melbourne. This appointment lasts for one hour and costs $200 not including product purchases.